Your marketing is only as good as your customer service.
Real Time Email provides email support in real time.
Real time support means we'll respond within 5-10 minutes. Maybe 2-4 hours at most. With rare exceptions, customers never will have to wait more than a day for a response.
Your customer is your business lifeline. They're ours too. Our communications are professional and customer-focused.
Our Chief Responder has a marketing background. While our focus will be making your customer service pave the way into stellar marketing, we can advise on your marketing plans. After all, customer service is marketing.
We can manage your customer service via social media, such as Twitter or Facebook, giving your customers what they have come to expect: customer service in real time.
What is Real Time Email?Real Time Email is a concept and an idea that stems from our online communication tool-set. In social media, expectations are set that concerns should be responded to immediately.
Why should I invest in this and not marketing?For smaller businesses especially, social media marketing may not be the best use of your cash. After all, paying thousands of dollars a month for something that may work probably isn’t the most effective use of your budget. Instead of doing something that may not amount to anything, do something that will work. Fast responses surprise people.
What do I get out of it?You get someone with a proven track record of acting fast for customer retention and satisfaction. This is the mindset we want to take to your company.
But you do marketing, don't you?Yes, that's where I came from. Today, though, I find that people are all about marketing at the expense of customer retention, thinking "hey, if I get new customers, I don't have serve my existing customers." WRONG idea. There's a core issue that's often overlooked called customer service. I'm also saying that it exists in most companies but is not reaching its full potential of real time communications. Customer service via email is done slowly and it's not personalized. I'm here to change that.
What exactly is real time?Those who know me know that I work from morning until night. I typically reply within 5-10 minutes on almost all emails. Delays longer than that are rare. Just like an employee of your company will communicate absences, I will also be communicating when I may be slow to respond.
Why should I work with Real Time Email and not someone full time under my own watch?I’m willing and able to work with you in terms of how you want to set up this engagement. I don’t want to be looked at as outsourced support. With the right synergy between Real Time Email and your business, I’ll be very much part of your team and will rock your support world. Your customers will be very happy.
Like what?If the above didn’t sell you yet, learn more about me here. Yes, I have some marketing expertise too. You might even get some of that. If I’m part of your team, I want my primary goal to be building your customer support up to extremes, but I’ll use my experience to help you grow even more beyond service and support. We can talk about that later.
What proficiencies do you possess?Here is just a sampling of tasks I've handled since the company was established: * Living Social and Groupon deal support, managing high paced high-touch customer inquiries * Ticket systems: Freshdesk, Groove, Kayako, and Zendesk * Shopify support * Real Time social media support (predominantly on Twitter, where most of the activity resides)
How do I get in touch?Contact me at this form letting me know about your current business, your email volume, your budget, and needs, and I'll get back to you in a few minutes.
Meet the visionaries behind Real Time Email.
Due to spam, this email form has been disabled. You can find me on Twitter as @tamar and I'll reply in real time. Or contact me on Facebook; I check my Other inbox regularly, and that's where most of my leads come in anyway!
Reach out for more information on how Real Time Email can help take your business to the next level using real time email support -- we handle your inbound emails so you don't have to.