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About

Who We Are. Get To Know Us Better.

Your marketing is only as good as your customer service.


The speed of online communications has changed as a result of this thing we call social media. Expectations have changed. If you don’t respond fast enough, your competition gets the business. If you disappoint a customer with poor or slow service, he will tell his friends.

Whether you’re handling inquiries through the sales funnel or handling general customer support matters, customer service is here to stay. With super fast communications comes the need to revamp the customer service cycle. Real time email needs are paramount. If you can respond to an inquiry within 5 to 10 minutes of their receipt, and you do it in a way that makes a customer happy, that customer may end up telling his friends.

That’s the idea behind Real Time Email. Build out a competent and super fast customer service department that can be available for your support needs faster than ever before.

about_imageIt’s time for you as a company executive to focus on building out your business. Take your meetings without fear that you’ll have fires to put out when you’re back at your PC. Let someone else assume the responsibility of managing your communications.

Real Time Email saves you time and lets your customer service do your marketing.



Services

What We Do. Our List Of Services.

Real Time Email provides email support in real time.

According to numerous studies, customer service is the primary department that challenges small to midsize businesses. Now's the time to put the focus back in customer service. We're here to help.
service
  • REAL TIME SUPPORT

    Real time support means we'll respond within 5-10 minutes. Maybe 2-4 hours at most. With rare exceptions, customers never will have to wait more than a day for a response.

  • PROFESSIONAL COMMUNICATIONS

    Your customer is your business lifeline. They're ours too. Our communications are professional and customer-focused.

  • MARKETING

    Our Chief Responder has a marketing background. While our focus will be making your customer service pave the way into stellar marketing, we can advise on your marketing plans. After all, customer service is marketing.

  • SOCIAL MEDIA

    We can manage your customer service via social media, such as Twitter or Facebook, giving your customers what they have come to expect: customer service in real time.

FAQ

What is Real Time Email?

Real Time Email is a concept and an idea that stems from our online communication tool-set. In social media, expectations are set that concerns should be responded to immediately.

Email is an old idea. Email is slow. It's faster than snail mail, but typical businesses hold onto the idea that emails should be responded to within 24-48 hours.

Why wait 24-48 hours when you get the email instantaneously? The answer is simple: some companies don't prioritize customer service and don't see it as a core necessity for client growth. In some of these cases, companies don't have enough employees and one staffer is juggling many roles. And most people don't manage their email well. If only everyone could achieve inbox zero with nothing actionable in their inbox.

Your marketing is only as good as your customer service. Let your customer service put your company on a pedestal that elevates it to be the Zappos of their class. (Zappos is known as an extremely customer-centric company. It's a mentality we live by and one we want to teach you all about.)

Why should I invest in this and not marketing?

For smaller businesses especially, social media marketing may not be the best use of your cash. After all, paying thousands of dollars a month for something that may work probably isn’t the most effective use of your budget. Instead of doing something that may not amount to anything, do something that will work. Fast responses surprise people.

Don’t you want to surprise your customers?

What do I get out of it?

You get someone with a proven track record of acting fast for customer retention and satisfaction. This is the mindset we want to take to your company.

We've been monitoring customer service email queues for years. We realize that a delayed response can send a customer seeking assistance to your competition. Our highest priority is getting back to the client and making him happy.

You get someone who literally wows people by the speed of their responses while giving quality support.

But you do marketing, don't you?

I'm not saying that I'm not going back to marketing. I'm saying that there's a core issue that's often overlooked called customer service. I'm also saying that it exists in most companies but is not reaching its full potential of real time communications. Customer service via email is done slowly and it's not personalized. I'm here to change that.

And of course, depending on the type of client I work with, I can certainly give my expertise to you to help on your marketing efforts. I can help with strategy and execution. However, my biggest priority is reaching the core of the problem, something that is best addressed with a real time customer service department. You won't be disappointed.

What exactly is real time?

Those who know me know that I work from morning until night. I typically reply within 5-10 minutes on almost all emails. Delays longer than that are rare. Just like an employee of your company will communicate absences, I will also be communicating when I may be slow to respond.

I can do an 8 hour coverage in real time, a 12 hour coverage, or a 16 hour coverage. There are some small exceptions that will be communicated when we get in touch. But I've been managing real time communications for a VERY busy company with almost one million customers, and we haven't had that type of issue yet.

Why should I work with Real Time Email and not someone full time under my own watch?

I’m willing and able to work with you in terms of how you want to set up this engagement. I don’t want to be looked at as outsourced support. With the right synergy between Real Time Email and your business, I’ll be very much part of your team and will rock your support world. Your customers will be very happy.

I bring many years of real time communication skills to the table, taking advantage of the speed to help further companies we’ve worked with. Those real time skills grew a company we’ve worked with almost double in the past 2 years through my marketing and real time prowess. We’re talking hundreds of thousands of customers here.

You have experience, passion, organizational skills, and someone who wants to solve problems for you all in one package. You’re not buying a virtual assistant. You’re getting much more out of it.

Like what?

If the above didn’t sell you yet, learn more about me here. Yes, I have some marketing expertise too. You might even get some of that. If I’m part of your team, I want my primary goal to be building your customer support up to extremes, but I’ll use my experience to help you grow even more beyond service and support. We can talk about that later.

How do I get in touch?

Contact me at this form letting me know about your current business, your email volume, your budget, and needs, and I'll get back to you in a few minutes.

Testimonials

What people say.
  • ALL
  • IMAX

    Testimonials
  • CafePress

    Testimonials
  • Small Business Trends

    Testimonials
  • Crackerjack Marketing

    Testimonials
  • Avalaunch Media

    Testimonials
  • W3 EDGE

    Testimonials

Team

Meet Our Awesome Team.

Meet the visionaries behind Real Time Email.

Tamar Weinberg

Chief Responder
Tamar Weinberg is the author of The New Community Rules: Marketing on the Social Web published by the acclaimed O’Reilly Media in 5 languages, and has had her roots in digital marketing strategy since 2006. Since 2007, she has managed email communication for several large online publishers. She has also managed real time communications as community manager of Namecheap, a top domain name registrar and web host with over 800,000 customers, handling all of Namecheap’s social media customer service across a number of channels. Her fast action has helped grow Namecheap substantially, and she’s looking to work with other established companies to help them grow to similar heights.
 

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Contact

Stay In Touch With Us. Don't Spam.

Due to spam from Moncler and his ugly friends, this email form has been disabled. You can find me on Twitter. Drop us a line using the contact form below.
We’ll get back to you in real time.

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Contact us for more information on how Real Time Email can help take your business to the next level using real time email support -- we handle your inbound emails so you don't have to.


We’ll reply to you via email with more information so that you can get started working with us. We look forward to hearing from you and making your customer service shine.