Your marketing is only as good as your customer service.

The speed of online communications has changed as a result of this thing we call social media. Expectations have changed. If you don’t respond fast enough, your competition gets the business. If you disappoint a customer with poor or slow service, he will tell his friends.

Whether you’re handling inquiries through the sales funnel or handling general customer support matters, customer service is here to stay. With super fast communications comes the need to revamp the customer service cycle. Real time email needs are paramount. If you can respond to an inquiry within 5 to 10 minutes of their receipt, and you do it in a way that makes a customer happy, that customer may end up telling his friends.

That’s the idea behind Real Time Email. Build out a competent and super fast customer service department that can be available for your support needs faster than ever before.

What is Real Time Email?

Real Time Email is a concept and an idea that stems from our online communication tool-set. In social media, expectations are set that concerns should be responded to immediately.

Email is an old idea. Email is slow. It's faster than snail mail, but typical businesses hold onto the idea that emails should be responded to within 24-48 hours.

Why wait 24-48 hours when you get the email instantaneously? The answer is simple: some companies don't prioritize customer service and don't see it as a core necessity for client growth. In some of these cases, companies don't have enough employees and one staffer is juggling many roles. And most people don't manage their email well. If only everyone could achieve inbox zero with nothing actionable in their inbox.

Your marketing is only as good as your customer service. Let your customer service put your company on a pedestal that elevates it to be the Zappos of their class. (Zappos is known as an extremely customer-centric company. It's a mentality we live by and one we want to teach you all about.)

Why should I invest in this and not marketing?

For smaller businesses especially, social media marketing may not be the best use of your cash. After all, paying thousands of dollars a month for something that may work probably isn’t the most effective use of your budget. Instead of doing something that may not amount to anything, do something that will work. Fast responses surprise people.

Don’t you want to surprise your customers?

What do I get out of it?

You get someone with a proven track record of acting fast for customer retention and satisfaction. This is the mindset we want to take to your company.

We've been monitoring customer service email queues for years. We realize that a delayed response can send a customer seeking assistance to your competition. Our highest priority is getting back to the client and making him happy.

You get someone who literally wows people by the speed of their responses while giving quality support.

But you do marketing, don't you?

I'm not saying that I'm not going back to marketing. I'm saying that there's a core issue that's often overlooked called customer service. I'm also saying that it exists in most companies but is not reaching its full potential of real time communications. Customer service via email is done slowly and it's not personalized. I'm here to change that.

And of course, depending on the type of client I work with, I can certainly give my expertise to you to help on your marketing efforts. I can help with strategy and execution. However, my biggest priority is reaching the core of the problem, something that is best addressed with a real time customer service department. You won't be disappointed.

Drop us a line using the contact form below.
We’ll get back to you in real time.