Uncategorized Archives - Real Time Email Support | Customer Support as a Service | Hire Your Customer Happiness Hero Today

About

Who We Are. Get To Know Us Better.

Your marketing is only as good as your customer service.

The speed of online communications has changed as a result of this thing we call social media. Expectations have changed. If you don’t respond fast enough, your competition gets the business. If you disappoint a customer with poor or slow service, he will tell his friends.

Whether you’re handling inquiries through the sales funnel or handling general customer support matters, customer service is here to stay. With super fast communications comes the need to revamp the customer service cycle. Real time email needs are paramount. If you can respond to an inquiry within 5 to 10 minutes of their receipt, and you do it in a way that makes a customer happy, that customer may end up telling his friends.

That’s the idea behind Real Time Email. Build out a competent and super fast customer service department that can be available for your support needs faster than ever before. Customer happiness is what we're all about.

It’s time for you as a company executive to focus on building out your business. Take your meetings without fear that you’ll have fires to put out when you’re back at your PC. Let someone else assume the responsibility of managing your communications.

Real Time Email saves you time and lets your customer service do your marketing.

This is a premium service.

There are a few companies who have caught onto the idea of customer support as a service. We think they all suck. Yes, that's a blunt way to put it.

But we're right. Anyone can do service, right? That's the mindset of many people who think it is a cheap commodity to outsource to anyone with access to a computer and an Internet connection. But we live, sleep, and breathe the customer relationships. We have thick skin and we take pride in giving the best in class support ever. There is simply no other business that does it like we do. None.

Services
What We Do. Our List Of Services.

Real Time Email provides email support in real time.

According to numerous studies, customer service is the primary department that challenges small to midsize businesses. Now's the time to put the focus back in customer service. We're here to help.

REAL TIME SUPPORT
Real time support means we'll respond within 5-10 minutes. Maybe 2-4 hours at most. With rare exceptions, customers never will have to wait more than a day for a response.

PROFESSIONAL COMMUNICATIONS
Your customer is your business lifeline. They're ours too. Our communications are professional and customer-focused.

MARKETING
Our Chief Responder has a marketing background. While our focus will be making your customer service pave the way into stellar marketing, we can advise on your marketing plans. After all, customer service is marketing.

SPECIALTIES
We can manage your customer service via social media, such as Twitter or Facebook, giving your customers what they have come to expect: customer service in real time. We also specialize in more niche topics such as e-commerce, Amazon, Shopify, and more technical concepts such as Internet technologies and whatever else. Just ask - we can do it!

FAQ

What is Real Time Email?
Real Time Email is a concept and an idea that stems from our online communication tool-set. In social media, expectations are set that concerns should be responded to immediately with the best possible human face.

Email is an old idea. Email is slow. It's faster than snail mail, but typical businesses hold onto the idea that emails should be responded to within 24-48 hours.

Why wait 24-48 hours when you get the email instantaneously? The answer is simple: some companies don't prioritize customer service and don't see it as a core necessity for client growth. In some of these cases, companies don't have enough employees and one staffer is juggling many roles. And most people don't manage their email well. If only everyone could achieve inbox zero with nothing actionable in their inbox.

Your marketing is only as good as your customer service. Let your customer service put your company on a pedestal that elevates it to be the Zappos of their class. (Zappos is known as an extremely customer-centric company. It's a mentality we live by and one we want to teach you all about.)

Why should I invest in this and not marketing?
For smaller businesses especially, social media marketing may not be the best use of your cash. After all, paying thousands of dollars a month for something that may work probably isn’t the most effective use of your budget. Instead of doing something that may not amount to anything, do something that will work. Fast responses surprise people.

Don’t you want to surprise your customers?

What do I get out of it?
You get someone with a proven track record of acting fast for customer retention and satisfaction. This is the mindset we want to take to your company.

We've been monitoring customer service email queues for years. We realize that a delayed response can send a customer seeking assistance to your competition. Our highest priority is getting back to the client and making them happy. This converts sales and still blows people away. Yes, in 2017.

You get someone who literally wows people by the speed of their responses while giving quality support.

But you do marketing, don't you?
Yes, that's where we came from. Today, though, we find that people are all about marketing at the expense of customer retention, thinking "hey, if I get new customers, I don't have serve my existing customers." WRONG idea. There's a core issue that's often overlooked called customer service. We're also saying that it exists in most companies but is not reaching its full potential of real time communications. Customer service via email is done slowly and it's not personalized. We are here to change that.

And of course, depending on the type of client we work with, we can certainly give my expertise to you to help on your marketing efforts. We can help with strategy and execution. However, my biggest priority is reaching the core of the problem, something that is best addressed with a real time customer service department. You won't be disappointed.

What exactly is real time?
Those who know our chief responder know she works from morning until night. She typically replies within 5-10 minutes on almost all emails. Delays longer than that are rare.

Our chief responder often handles these communications herself. Our team can do an 8 hour coverage in real time, a 12 hour coverage, or 16 hour coverage. There are some small exceptions that will be communicated when we get in touch. But we've been managing real-time communications for a VERY busy company with over five million customers, and we haven't had that type of issue yet.

Why should I work with Real Time Email and not someone full time under my own watch?
We're willing and able to work with you in terms of how you want to set up this engagement. We don’t want to be looked at as outsourced support. With the right synergy between Real Time Email and your business, we’ll be very much part of your team and will rock your support world. Your customers will be very happy.

We bring many years of real time communication skills to the table, taking advantage of the speed to help further companies we’ve worked with. Those real time skills grew a company we’ve worked with almost double in 12 months through marketing and real time prowess. We’re talking hundreds of thousands of customers here.

You have experience, passion, organizational skills, and someone who wants to solve problems for you all in one package. You’re not buying a virtual assistant. You’re getting much more out of it.

Like what?
If the above didn’t sell you yet, learn more about our chief responder here. Yes, we have some marketing expertise too. You might even get some of that. If we’re part of your team, we want our primary goal to be building your customer support up to extremes, but we’ll use our experience to help you grow even more beyond service and support. We can talk about that later.

What proficiencies do you possess?
Here is just a sampling of tasks we've handled since the company was established: * Living Social and Groupon deal support, managing high paced high-touch customer inquiries
* Ticket systems: Freshdesk, Groove, Kayako, and Zendesk
* Shopify support
* Very high demand support (e.g. crowdfunding campaigns - Kickstarter and Indiegogo
* Support requiring technical expertise (your chief responder also builds her own computers and has a Linux server in her basement) * B2B and B2C * Real Time social media support, primarily on Twitter and Facebook where the activity resides

What kind of budget do I need?
Full disclosure: this is not your basic customer service. In fact, we'd argue that if you are fixated on hiring a "customer service rep," don't hire us--remember, it is a premium service. However, if you are looking to hire a team that is fast, focused, and extremely relationship-driven, someone who is fixated on customer experience with the intention of driving sales and marketing gains by association, we can talk. We live, breathe, and sleep relationships and in addressing customer needs furiously and fast!

How do I get in touch?
Contact us at tamar at realtimeemail dot com letting me know about your current business, your email volume, your budget, and needs, and we'll get back to you in a few minutes. Or use the contact form below.

Testimonials
What people say.

ALL

IMAX
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CafePress
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Small Business Trends
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Crackerjack Marketing
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Avalaunch Media
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W3 EDGE
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Team
Meet Our Awesome Team.

Meet the visionaries behind Real Time Email.

Tamar Weinberg

Chief Responder

Tamar Weinberg is the author of The New Community Rules: Marketing on the Social Web published by the acclaimed O’Reilly Media in 5 languages, and has had her roots in digital marketing strategy since 2006. Since 2007, she has managed email communication for several large online publishers. She has also managed real time communications as community manager of Namecheap, a top domain name registrar and web host with over 800,000 customers, handling all of Namecheap’s social media customer service across a number of channels. Her fast action has helped grow Namecheap substantially, and she’s looking to work with other established companies to help them grow to similar heights.

Blog
Read Our Latest News. Stay Informed.

How to Create a Kickass Product Without Touching the Dev Cycle
October 02, 2015
So, you built a working product. People use it, they love it, and they tell their friends to use it. You grow your ...
READ MORE

Great Customer Service Doesn’t Mean Saying Yes to Every Customer Request
October 01, 2015
As I continue offering my most rewarding offering, Real Time Email, I realize how amazing it is to delight customers on ...
READ MORE

Why Customer Service is the Future of Marketing
October 28, 2014
This article was originally published on Techipedia, my other blog. :) In 2006, social media was building steam in ...
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Social Customer Service is Different.
June 10, 2014
In the past several months, I found myself using Twitter differently than I would have used it 2 years ago. My tweets ...
READ MORE

STOP YOUR ONLINE MARKETING.
April 08, 2013
Stop your online marketing right now. Tell me the truth: have you signed up to SEO, PPC, or social media services in ...
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5 Tenets of Customer Service in a Real Time World
January 10, 2013
Customer service is still one of the most important part of building any company. After all, your product services ...
READ MORE

The Evolution into Real Time Email
January 08, 2013
The social media marketing landscape has changed in the past 3 years. With intermittent signal, you'll struggle to ...
READ MORE

Contact
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Reach out for more information on how Real Time Email can help take your business to the next level using real time email support -- we handle your inbound emails so you don't have to.

We’ll reply to you via email with more information so that you can get started working with us. We look forward to hearing from you and making your customer service shine.