Your marketing is only as good as your customer service.
This is a premium service.
Real Time Email provides email support in real time.
Real time support means we'll respond within 5-10 minutes. Maybe 2-4 hours at most. With rare exceptions, customers never will have to wait more than a day for a response.
Your customer is your business lifeline. They're ours too. Our communications are professional and customer-focused.
Our Chief Responder has a marketing background. While our focus will be making your customer service pave the way into stellar marketing, we can advise on your marketing plans. After all, customer service is marketing.
We can manage your customer service via social media, such as Twitter or Facebook, giving your customers what they have come to expect: customer service in real time. We also specialize in more niche topics such as e-commerce, Amazon, Shopify, and more technical concepts such as Internet technologies and whatever else. Just ask - we can do it!
What is Real Time Email?Real Time Email is a concept and an idea that stems from our online communication tool-set. In social media, expectations are set that concerns should be responded to immediately with the best possible human face.
Why should I invest in this and not marketing?For smaller businesses especially, social media marketing may not be the best use of your cash. After all, paying thousands of dollars a month for something that may work probably isn’t the most effective use of your budget. Instead of doing something that may not amount to anything, do something that will work. Fast responses surprise people.
What do I get out of it?You get someone with a proven track record of acting fast for customer retention and satisfaction. This is the mindset we want to take to your company.
But you do marketing, don't you?Yes, that's where we came from. Today, though, we find that people are all about marketing at the expense of customer retention, thinking "hey, if I get new customers, I don't have serve my existing customers." WRONG idea. There's a core issue that's often overlooked called customer service. We're also saying that it exists in most companies but is not reaching its full potential of real time communications. Customer service via email is done slowly and it's not personalized. We are here to change that.
What exactly is real time?Those who know our chief responder know she works from morning until night. She typically replies within 5-10 minutes on almost all emails. Delays longer than that are rare.
Why should I work with Real Time Email and not someone full time under my own watch?We're willing and able to work with you in terms of how you want to set up this engagement. We don’t want to be looked at as outsourced support. With the right synergy between Real Time Email and your business, we’ll be very much part of your team and will rock your support world. Your customers will be very happy.
Like what?If the above didn’t sell you yet, learn more about our chief responder here. Yes, we have some marketing expertise too. You might even get some of that. If we’re part of your team, we want our primary goal to be building your customer support up to extremes, but we’ll use our experience to help you grow even more beyond service and support. We can talk about that later.
What proficiencies do you possess?Here is just a sampling of tasks we've handled since the company was established: * Living Social and Groupon deal support, managing high paced high-touch customer inquiries
What kind of budget do I need?Full disclosure: this is not your basic customer service. In fact, we'd argue that if you are fixated on hiring a "customer service rep," don't hire us--remember, it is a premium service. However, if you are looking to hire a team that is fast, focused, and extremely relationship-driven, someone who is fixated on customer experience with the intention of driving sales and marketing gains by association, we can talk. We live, breathe, and sleep relationships and in addressing customer needs furiously and fast!
How do I get in touch?Contact us at tamar at realtimeemail dot com letting me know about your current business, your email volume, your budget, and needs, and we'll get back to you in a few minutes. Or use the contact form below.
Meet the visionaries behind Real Time Email.
How to Create a Kickass Product Without Touching the Dev CycleOctober 02, 2015
Great Customer Service Doesn’t Mean Saying Yes to Every Customer RequestOctober 01, 2015
Why Customer Service is the Future of MarketingOctober 28, 2014
Social Customer Service is Different.June 10, 2014
5 Tenets of Customer Service in a Real Time WorldJanuary 10, 2013
The Evolution into Real Time EmailJanuary 08, 2013
Reach out for more information on how Real Time Email can help take your business to the next level using real time email support -- we handle your inbound emails so you don't have to.