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Your marketing is only as good as your customer service.
The speed of online communications has changed as a result of this thing we call social media. Expectations have changed. If you don’t respond fast enough, your competition gets the business. If you disappoint a customer with poor or slow service, he will tell his friends.
Whether you’re handling inquiries through the sales funnel or handling general customer support matters, customer service is here to stay. With super fast communications comes the need to revamp the customer service cycle. Real time email needs are paramount. If you can respond to an inquiry within 5 to 10 minutes of their receipt, and you do it in a way that makes a customer happy, that customer may end up telling his friends.
That’s the idea behind Real Time Email. Build out a competent and super fast customer service department that can be available for your support needs faster than ever before. Customer happiness is what we're all about.
It’s time for you as a company executive to focus on building out your business. Take your meetings without fear that you’ll have fires to put out when you’re back at your PC. Let someone else assume the responsibility of managing your communications.
Real Time Email saves you time and lets your customer service do your marketing.
This is a premium service.
There are a few companies who have caught onto the idea of customer support as a service
. We think they all suck. Yes, that's a blunt way to put it.
But we're right. Anyone can do service, right? That's the mindset of many people who think it is a cheap commodity to outsource to anyone with access to a computer and an Internet connection. But we live, sleep, and breathe the customer relationships. We have thick skin and we take pride in giving the best in class support ever. There is simply no other business that does it like we do. None.