There’s a gap in many businesses with regard to digital and social communications — the one between getting started with social media and diving in, full boar. What Real Time Email accomplishes for you is filling that gap. You take care of customers in a real-time fashion, but in a private channel. As your confidence in your ability to handle customer service in such a nimble way, you will find social media activity to be much easier to launch and be successful with.
Jason Falls, CafePress